Ecommerce Administrator

We have an exciting full-time opportunity to work with Taurfish for our Australian client; a family business that has operated for over 25 years in importing and selling Lighting and Electrical goods, serving both trades people and the general public through physical showrooms in several Australian states as well as a busy online store.

The eCommerce Coordinator role is fast paced, dynamic and broad ranging and is the key interface between our eCommerce and Enterprise Sales platform Magento and business units including Product, Marketing and Sales. The primary objectives of the role are to ensure products are being professionally presented through the website, marketing campaigns are scheduled and run accurately and any issues with product information are quickly identified and resolved.

The right person for the role will enjoy working at a fast pace and will be comfortable with quickly switching between business-as-usual tasks and urgent ad-hoc requests with a short turnaround time, while maintaining quality through their high attention to detail. You will be able to deal with peaks and troughs in workload through your excellent time management skills and ability to communicate clearly with your stakeholders. You will be naturally inquisitive and always looking for ways to improve processes and learn new skills that will enable you to grow in your role.

The role will follow the client's operating hours of 8.30am - 5.30pm Australian Eastern Standard Time (-2 hours from Manila, -3 hours during Australian Daylight Savings Time from October to April each year), and will be 100% remote except for onsite quarterly training in Metro Manila.

There is a competitive package of salary, benefits and allowances for the right candidate.

MAIN RESPONSIBILITIES

• Add / remove / update product information provided to you by the Product or Operations team, including descriptions, specifications, categories, filters, images, and pricing

• Ensure products are categorized and sorted appropriately, in consultation with the Product team, to maximize the ease with which customers can find the product they're looking for

• Schedule and test website promotional offers as directed by the Marketing team, including the creation and testing of coupon codes or cart price rules, and uploading of supplied banners and product images

• Be the first point of contact and speedily resolve product information or stock related issues on the website or, escalate to the relevant team if you cannot resolve the issue

• Monitor stock levels through regular reports and audits to maintain accuracy between the e-commerce and inventory management system and resolve or escalate when issues are identified

• Proactively check the website for information or functionality that might cause poor Customer Experience and escalate to the relevant team

• Manage the Google Shopping plugin to ensure it is operational and sending the correct product sets